Road Rider Tire Shop Policies and FAQ
Below you’ll find information about our tire shop policies regarding the following issues:
- Tire repair
- Tire rotation (tread direction)
- Scratched rims
- Incorrect tire size
- Valve stems
- Tube replacement
- Tire pressure
- Safety reminder about riding on new tires
If you have additional questions, concerns, or need help choosing a tire, give us a call at (408) 227-6936. For general information about our tire services, including pricing and hours, visit our Tire Shop page.
A punctured tire may be repairable if…
- It’s a rear tire–we don’t repair front tires
- The puncture is within 1 inch of the center of the tread
- The damaged tire has at least 1/8-inch of tread left
- The tire damage is a puncture and not a slash, rip, or explosion
- The damage is not the result of glass
- The puncturing object is perpendicular to the surface of the tread and not at an angle
Our tire technician will decide whether or not we can safely repair your tire. Tire repair takes about 45 minutes, and the $40 fee includes remounting and balancing.
Motorcycle tires need to be mounted in the correct tread rotational direction and to ensure this happens, we will verify your tire tread rotation both before and after we mount your tires. Tire rotation will again be verified with you by the tire tech when you pick up your tires.
Although we are extremely cautious and careful while mounting your tires, it’s important to keep in mind that your wheel will be clamped to a steel machine (with protective hard plastic covers), so there is always a possibility–at Road Rider and at every other shop–that your wheel may incur minor scratches or dings because of the machinery involved. We take the utmost care to prevent such damages occurring, however we can’t guarantee against minor scratches and dings caused by the tire removal and mounting process, and we won’t be responsible for damage when it does occur.
Mounting Incorrect Tire Size
For safety reasons, we follow manufacturer specifications regarding tire and rim size fitment and load ratings, so we won’t mount tires that don’t fit your rims or that don’t support the weight of your bike.
We inspect valve stems and replace them as necessary or upon customer request.
All tire manufacturers recommend replacing tubes when installing new tires because tubes stretch and thin overtime and may have weak points that you or the tire tech can’t see.
Road Rider tire technicians set tire pressure at the maximum cold pressure listed on the sidewall of the tire. We encourage you to routinely check your tire pressure and maintain an appropriate tire pressure for your own safety and the longevity of the tire. Check your owner’s manual for ideal tire pressure settings for your motorcycle.
Nitrogen inflation is free and optional; just ask your tire technician. Tires inflated with nitrogen maintain a more stable pressure than tires inflated with compressed air. That’s because air travels through rubber more readily than pure nitrogen does, and because compressed air contains water vapor that is subject to expansion and contraction with heat changes (and leads to rust).
IMPORTANT SAFETY REMINDER!
Riding On New Motorcycle Tires
New tires are very slippery for at least the first 100 miles of riding. Hard breaking, cornering, and acceleration can cause tires to slide out, so ride with caution until you’ve broken them in.